Notebook

“Do Not Reply” Email is Lazy

When you think about it, sending automated email to your customers from a “Do Not Reply” email address is a really odd thing to do, yet most online business do it. Why?

Read more…

Provide Insight, Not Data

When designing digital products and services, we need to find places where we can push beyond the Minimum Level of Service (the oven should cook my food, the car should start reliably, the phone should make and receive calls, the waiter should get my order right) in order to make something that our customers will value and love.

Read more…

Talking to Your Customers

Talking to your customers is crucial to the success of your product. Call it Customer Development, User Centered Design or Market Research. Make sure you don’t fall into the feature trap!

Read more…

Pagination Alternatives

Pagination is one of those ubiquitous things on the web. It’s easy to see a pattern like that, apply it to your own “I have too much data to show on one page” problem and take the quick win. Everyone else is doing it, it’s a pattern, you should use it too, right?

Read more…

Email Aliases in Apple Mail

While it may not be completely obvious from the GUI, it’s absolutely easy to have mail aliases (multiple email address’ associated with one mailbox) in Mail.app. Updated October 11th.

Read more…